Return & Refund Policy
Effective Date: April 1, 2025

At On the Road Photography, each print is made to order and carefully produced by our trusted partner, WhiteWall. We stand behind the quality of our work and strive to ensure your satisfaction with every purchase.

All Sales Are Final
Because each print is custom-made to your specifications, we do not accept returns or offer refunds for change of mind, incorrect size selection, or custom format preferences.

Damaged or Defective Orders
If your order arrives damaged or with a production defect, we’re here to help. Please contact us within 7 days of deliveryat [Your Email Address] and include:

• Your order number

• Clear photos of the damaged item and its packaging

• A brief description of the issue

We’ll work directly with WhiteWall to arrange for a replacement at no additional cost to you.

Digital Products
All digital downloads are non-refundable. If you experience a technical issue with your file, please contact us within 7 days of purchase and we’ll do our best to assist you.

Order Accuracy
Please review your order details carefully before checkout. We are not responsible for errors in size, material, or framing selections made during purchase.

Contact Us
If you have any questions about this policy, please reach out via our Contact page or email us directly at jay@otrphotography.com.

Thank you for supporting On the Road Photography and for valuing the craftsmanship behind every print we create.